Paul Bertrand
Facilitator and Curriculum Team Member
I have spent the last 34 years serving others, most recently as a Regional Training and Delivery
Manager at LivingWorks Education, providing leadership and overseeing a network of
approximately 650 suicide prevention trainers, and before that as a Supervisory Special Agent,
Acting Unit Chief, Investigator, Program Manager, Instructor, and EAP PEER in the FBI. Prior to
the FBI, I served 8 years as a Naval Flight Officer and Division Officer in the US Navy. My FBI
career includes approximately 13 years as a complex white-collar crime/fraud agent and squad
supervisor, 5 years as an instructor, instructor trainer, supervisor, and program manager at the
FBI Academy, and 5 years as a regional program manager and long-term acting unit chief in the
FBI’s Employee Assistance Unit. I possess strong leadership skills, and I am well-liked and
respected by my peers, supervisors, and subordinates alike. I am a very highly rated
agent/investigator, supervisor, instructor, instructor trainer, and curriculum designer, and I also
have extensive experience in leading FBI Crisis Intervention Program responses to numerous
national level mass casualty events. Those who know me describe me as a kind, laid back,
empathetic person, who can also be depended on to take on any project or task and surpass
expectations. I strive to model the core values of the agencies I serve, and I have enjoyed
successes in my career through hard work and achieving results, but more importantly through
forming caring and trusting relationships with my co-workers and colleagues.
EXPERIENCE
06/2021 - PRESENT
REGIONAL TRAINING AND DELIVERY MANAGER – NATIONAL CAPITAL REGION,
LIVINGWORKS EDUCATION
• Provided Leadership and Oversaw the training and delivery of safeTALK and ASIST Suicide
Prevention workshops by a network of 650 Trainers across Washington DC, Maryland,
Virginia, Delaware, and West Virginia.
• Recruited, trained, mentored, supported and provided continuing education for Trainers
in the network to meet current and foreseeable market needs.
• Mapped trainer network coverage and conducted community assessments of suicide
prevention efforts for each state/Washington DC in the National Capital Region.
• Provided administrative support and professional development assistance to all safeTALK
and ASIST trainers in the National Capital Region.
• Identified, recruited, interviewed and mentored “hosted workshop” trainers, contracted
to deliver workshops on behalf of LivingWorks.
• Investigated and Resolved all escalated Quality Assurance issues for all trainers in the
region, ensuring all evidence based programs are delivered to “standard.”
• Provided support, mentoring, and resources for new trainers, ensuring success in the
delivery of their first few workshops.
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• ASIST Consulting/Bronze Trainer – over 40 workshops delivered. safeTALK Silver Trainer /
T4T Instructor – over 60 workshops delivered.
• Facilitated over 15 safeTALK Train the Trainer workshops, teaching trainer candidates
and certifying them as safeTALK Provisional Trainers.
MILITARY COMMUNITY DEVELOPMENT CONSULTANT, LIVINGWORKS
EDUCATION
• Assisted all DOD branches in understanding/adopting LivingWorks suicide prevention
programs.
• Assisted US Military Installations worldwide, government agencies, and veteran service
organizations in creating and implementing networks of safety from suicide/suicide
prevention training programs.
• Managed accounts of all DOD Component Services and several US Government Agencies.
• Program Manager for US Coast Guard/USUHS large scale evaluation of LivingWorks new
trainer mentoring program.
• Authored the LivingWorks Military Network of Safety Implementation Guide for Program
Managers.
• Delivered numerous presentations and represented LivingWorks for various
audiences/industries.
• ASIST (Applied Suicide Intervention Strategies) Licensed Bronze Trainer
• safeTALK Licensed Bronze Trainer
06/2022 – 10/2023
COACH TRAINING DIRECTOR – PART TIME, CONTRACT, PERFORMANCE
PROTOCOL – FORMERLY AXON COACHING
• Designed and created first of its kind law enforcement executive/life/wellness coach
training curriculum, including scripts, quizzes, and exercises for five hour online/hybrid
course.
• Filmed video instructional segments/wrote quizzes/tests.
• Built online coach-training and certification course with final practical exercise.
• Interviewed, hired, trained and certified over 150 law enforcement executive/life
coaches.
• Built and published new coach bios and scheduling to website/app.
• Hosted webinars for coach community for team building and continuing education.
09/2019 – 06/2021 AND 01/2011 – 06/2013
INSTRUCTOR/COURSE DESIGNER/PROGRAM MANAGER, FBI ACADEMY (GS-14)
• University of Virginia Adjunct Instructor, graduate and undergraduate level.
• Designed and taught 12 FBI National Academy sessions of undergraduate and graduate
level Leadership, Ethics, Psychology, Positive Psychology, Wellness and Resiliency courses
to executive level law enforcement leaders from around the USA and world. Very highly
rated instructor.
• Designed and delivered numerous webinars on various Leadership and Wellness topics
to audiences from around the USA and world.
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• Taught Interview/Interrogation, Humint, Financial Investigation, Ethics, and
Criminal/Counter-Terrorism/Counter-Intelligence skills to new FBI Agents and
Intelligence Analysts.
• Taught Wellness and Resiliency to new FBI employees as part of the Onboarding New
Employees and Employee Assistance Programs.
• Authored and published 5 articles on Leadership/Positive Policing/Wellness topics in the
Law Enforcement Bulletin.
• Program Manager for FBI LEEDS (Law Enforcement Executive Development Seminar)
program. LEEDS is a two-week Leadership program for Chief Executive Officers of the
nation’s mid-sized law enforcement agencies.
• Served as Co-Coordinator and a PEER in the FBI’s Employee Assistance Program for FBI
Training Division, FBI Academy, Quantico.
01/2015 – 09/2019
REGIONAL PROGRAM MANAGER/ACTING UNIT CHIEF, FBI EMPLOYEE
ASSISTANCE UNIT (GS-14, ACTING GS-15)
• Long-Term Acting Unit Chief – 6 months – Senior Leader responsible for overseeing and
administering all aspects of the FBI Employee Assistance Program and Crisis Intervention
Program responses nationwide. Directly supervised 6 licensed mental health clinicians, 5
Supervisory Special Agent/Regional Program Managers, and 2 support staff. Indirectly
supervised an additional 10 licensed mental health clinicians and over 700 EAP
Coordinators, Peers and Chaplains nationwide.
• Oversaw all aspects of FBI Employee Assistance Program (EAP) for Northeast and Mid-
Atlantic Regions of USA (16 Field Offices). Extensive experience with employee disputes,
supervisor/employee relationship issues, workplace abuse and harassment, conflict
resolution, mental health issues, suicidal ideation and behaviors, relationship issues,
substance use and abuse, family issues, health issues, and other issues affecting
employee performance.
• Created, implemented, and managed FBI ASIST/safeTALK Suicide Intervention Training
Programs. (2500 students/yr). Nominated for FBI Director’s Award 2018.
• Became a Licensed Bronze Trainer for both LivingWorks ASIST (Applied Suicide
Intervention Skills Training) and LivingWorks safeTALK.
• Oversaw, lead, and deployed with FBI Crisis Intervention Program Responses to several
national level mass casualty/traumatic events impacting FBI employees, including San
Bernardino, Dallas, Las Vegas, Virginia Beach, Pittsburgh and other mass shootings, line-
of-duty deaths, traumatic experiences, and suicides. Extensive experience with
psychological first aid, post-traumatic exposure psychological education, and the
administration of process groups, individual counseling and follow-up.
• Expanded and oversaw FBI nationwide Chaplain Program (130 Chaplains).
• Created and updated curricula and delivered instruction for the EAP Peer Basic and EAP
Coordinator Advanced courses.
• Updated/re-wrote and published the FBI policies and policy guides for the FBI’s Crisis
Intervention Program and the FBI Chaplain’s Program.
06/2013 – 01/2015 AND 01/1999 – 04/2007
WHITE COLLAR CRIMINAL INVESTIGATOR, FBI LOS ANGELES AND FBI
WASHINGTON DC (GS-13)
• As case agent, investigated, prepared prosecutive reports, indicted and assisted
in the prosecution of dozens of complex financial crimes involving complex
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corporate, securities, and investment frauds, insider trading, foreign corrupt
practices act (FCPA) violations, mass marketing/telemarketing fraud, bank fraud,
bankruptcy fraud, money laundering, embezzlement, self-dealing, conspiracy, and
other violations.
• Extensive experience with interview/interrogation, report writing, financial
analysis, asset forfeiture, evidence gathering and preservation, drafting affidavits
for criminal complaints, arrest, search, and civil forfeiture warrants, conducting
and leading surveillance, arrest and search operations, and testifying in front of
federal grand juries and in federal court.
• Numerous US Attorney’s Office awards for excellence in investigation.
01/2011 – 06/2013 AND 2016-1017
INSTRUCTOR DEVELOPMENT / CORE FACULTY PROGRAM MANAGER, FBI
ACADEMY (GS-14)
• Assisted in designing and was a contributing subject matter expert for the FBI
Presentation Skills Course (PSC) and Instructional Strategies Course (ISC) and taught
many sessions of each, certifying hundreds of instructors in the FBI.
• Taught and Certified approximately the first 200 PSC Instructors in the FBI.
• Co-developed and Implemented the Core Faculty/Faculty Development Program at the
FBI Academy. Co-wrote the FBI Academy Faculty Handbook.
• Instructor for Saudi Arabian Bi-Lateral Law Enforcement (SABLE) IDP 2016-2017
• Taught/Mentored three, three-week AIDC courses for King Fahd Security College
personnel, in Quantico, VA, and Riyadh, Saudi Arabia
06/2010 – 01/2011
NEW AGENT CLASS SUPERVISOR, FBI NEW AGENT TRAINING UNIT (GS-14)
• Supervised a class of 50 FBI new agents and 2 field counselors through 21-week training
program at FBI Academy, Quantico, VA.
04/2007 – 06/2010
WHITE COLLAR CRIME SQUAD SUPERVISOR, FBI LOS ANGELES (GS-14)
• Oversaw the daily operations and investigations of FBI Los Angeles Field Office white
collar crime squad WCC-1, Bank/Mortgage Fraud. Achieved over 150 criminal
indictments and informations as squad supervisor.
• Supervised 10 agents, 1 intelligence analyst, and 1 admin support.
• Los Angeles Field Office Program Coordinator for Financial Institution Fraud, Mortgage
Fraud, Money Laundering, and Bankruptcy Fraud.
• Developed and managed the Los Angeles Field Office program for the processing of over
100,000 Suspicious Activity Reports (SARs) per year. Co-developed two processing tools
used to process SARs nationwide.
• Created and led Southern California Mortgage (SCaM) Task Force.
VARIOUS DATES
INTERNAL INVESTIGATIONS / INSPECTION TEAM LEADER, FBI INSPECTION
DIVISION – TDY/COLLATERAL DUTY (GS-14)
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• Conducted three complete, end-to-end internal investigations of FBI employees accused
or suspected of violations of FBI Policy and/or criminal laws. Conducted and documented
complainant, witness, and subject interviews. Gathered and analyzed electronic,
documentary, and physical evidence. Prepared summary reports. Gathered and reported
mitigating information and circumstances. Provided verbal and written
recommendations for adjudication decision makers.
• Served as Team Leader for an FBI Inspection Division Special Investigation involving more
than 240 FBI employees who were suspected of financial mis-dealings. Created the
investigative plan, then supervised a team of 20 Supervisory Special Agent Investigators,
4 Forensic Accountants, and 4 Security Division Personnel, carrying out the
investigations. Reviewed and compiled the results of the investigations, recommended
follow-up investigative action, and made recommendations to the head of FBI Internal
Investigations and the Assistant Director of the FBI Inspection Division for further
disciplinary action, criminal prosecution, or case dismissal as appropriate.
05/1990 – 04/1998
NAVAL FLIGHT OFFICER, U.S. NAVY
• 1995 – 1998 - Assistant Intelligence Officer – Tactical Training Group Atlantic.
• 1992 – 1995 - E-2c Hawkeye Mission Commander- Squadrons VAW 122 and VAW 124.
Division Officer and Acting Department Head for numerous divisions.
EDUCATION
12/1996
MSED COUNSELING, OLD DOMINION UNIVERSITY
05/1990
BA BIOLOGY, UNIVERSITY OF ROCHESTER
07/2020
CERTIFICATE – FOUNDATIONS OF POSITIVE PSYCHOLOGY SPECIALIZATION,
UNIVERSITY OF PENNSYLVANIA
08/2021
CERTIFICATE – POSITIVE PSYCHOLOGY PRACTITIONER, SCHOOL OF POSITIVE
TRANSFORMATION
SKILLS
• Leadership/Supervision
• Program Management
• Instructor/Instructor Development
• Presentations/Webinars
• Training/Course Development
• Employee Assistance / Suicide Prevention
• Investigations
• ASIST/safeTALK Bronze Trainer, safeTALK
Instructor
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PUBLICATIONS
LAW ENFORCEMENT BULLETIN Articles
• 09/2021 - Suicide Prevention and Intervention
• 02/2021 – Create Your Own Outline
• 08/2020 - Positive Policing
• 06/2020 - Appreciating Others’ Burdens
• 04/2013 – Leadership Lessons from Home
PODCASTS / YOUTUBE INTERVIEWS
• 03/2022 - White Collar Advice – Former FBI Agent Discusses Suicide Prevention
• 01/2022 - Recovery is Possible Episode 91
• 09/2020 - A World Where LivingWorks – First on the Scene
• 01/2010 - The Norris Group Real Estate Radio Show
COMMUNITY SERVICE
Youth Soccer Coach / Referee – USSF National D license – 20 years
Youth Baseball / Basketball Coach – 5 years
Crisis Text Line Volunteer Crisis Counselor – over 200 hours
ASIST / safeTALK Trainings – approaching 100 trainings delivered
Religious Education Teacher – 19 years
